If you’re experiencing issues with a Call of Duty booster on FTM Game, the most direct and effective way to report the problem is by using the official support ticket system available on their website. This ensures your complaint is logged, tracked, and addressed by the correct team. The process is designed to be straightforward, but providing comprehensive details is critical for a swift resolution. Here’s a deep dive into exactly how to navigate this process, what information you need to prepare, and how the platform typically handles these reports based on common user experiences and support protocols.
Understanding the Support Ticket Workflow
Before you even start filling out a form, it’s helpful to know the journey your report will take. FTM Game’s support system isn’t a black hole; it’s a structured pipeline. Once you submit a ticket, it receives an automatic acknowledgment with a unique reference number (e.g., FTM-SUPPORT-8A2B1C). This number is your key for all future follow-ups. The ticket is then categorized—issues with boosters typically fall under “Service Dispute” or “User Conduct.” Based on the category, it’s routed to a specialized agent. Industry standards for initial response times on gaming platforms range from 24 to 48 hours, though complex cases involving transaction disputes can take longer. The table below outlines the typical stages of a support ticket.
| Stage | Description | Typical Duration | What You Should Do |
|---|---|---|---|
| Submission & Logging | Ticket is created in the system and given a priority level. | Instant | Save your ticket number and confirmation email. |
| Triage & Assignment | Support team assesses the urgency and complexity, then assigns it to an agent. | 2-12 hours | Wait for the initial assignment notification. |
| Investigation | The agent reviews evidence, which may include checking chat logs, order history, and game data. | 24-72 hours | Be prepared to provide additional screenshots or information if requested. |
| Resolution | The agent implements a solution, such as issuing a refund, assigning a new booster, or mediating a conversation. | Varies by case | Respond promptly to any proposed solutions to close the ticket efficiently. |
Gathering Your Evidence: The Cornerstone of a Successful Report
A vague complaint like “my booster was bad” will get you nowhere. Support agents need verifiable, objective evidence to take action. Think of yourself as building a case. The quality of your evidence directly impacts the speed and fairness of the outcome. Data from customer service platforms indicates that tickets with attached evidence are resolved up to 60% faster than those without. Here’s a checklist of what you need to collect before you click “submit.”
1. Order Identification: Locate your unique Order ID from the Call of Duty boosting service section on FTM Game. This is usually a long alphanumeric code (e.g., FTM-ORD-5F3A9B2C1D). This is the single most important piece of information, as it links directly to the transaction and the booster’s profile.
2. Booster’s Profile Information: Note the booster’s username on FTM Game. Avoid using in-game tags unless they are identical, as this can cause confusion.
3. Detailed Description of the Problem: Be specific and factual. Instead of “He was slow,” write “The booster agreed to complete 5 rank levels within 48 hours, as per our chat agreement on [date]. After 24 hours, only one level was completed, and communication ceased.” Include dates and times (using UTC timezone is helpful for support).
4. Screenshots and Recordings: This is non-negotiable. Capture screenshots of:
- Your entire conversation with the booster in the FTM Game chat system.
- The original service listing, showing the promised terms (e.g., win rate, completion time).
- Your in-game stats before and after the service period, highlighting the lack of progress.
- Any relevant transaction details (with sensitive information like full card numbers blurred out).
If the issue involves harassment, a short screen recording can be more powerful than a series of still images.
Step-by-Step Guide to Submitting the Ticket
Now that your evidence is assembled, let’s walk through the submission process on FTM Game’s website. The interface may get updated, but the core required fields generally remain consistent.
Step 1: Log into your FTM Game account and navigate to the “Support” or “Help Center” section. This is almost always found in the main navigation menu or within your user dashboard.
Step 2: Click the button to “Create New Ticket” or “Contact Support.” You will be presented with a form with several dropdown menus and text fields.
Step 3: Select the appropriate category and sub-category. For a booster issue, you would likely choose:
- Category: Boosting Services
- Sub-category: Report a Booster / Service Issue
Step 4: In the subject line, write a clear, concise summary. Example: “Service Not Rendered by Booster [Booster’s Username] for Order #[Your Order ID]”.
Step 5: This is the most critical part—the description. Structure it for clarity:
- Paragraph 1: State the problem in one sentence.
- Paragraph 2: Provide the timeline (when you ordered, when the service was supposed to be completed).
- Paragraph 3: Detail the specific terms that were violated.
- Paragraph 4: Describe the communication breakdown (e.g., “The booster stopped responding after [time/date]”).
- Paragraph 5: State your desired resolution (e.g., “I request a full refund” or “I would like a new, vetted booster assigned to complete the service”).
Step 6: Attach all your evidence—screenshots, a text file with chat logs, etc. Most systems have a file size limit, so if your screenshots are too large, you may need to compress them or use a cloud storage link (like Google Drive or Dropbox) and paste the shareable link in the description.
Step 7: Review all information for accuracy and submit the ticket. You will receive an email confirmation—do not delete it.
What Happens After You Report: Platform Policies in Action
FTM Game, like any reputable platform, has a vested interest in maintaining a trustworthy marketplace. When you report a booster, you’re not just solving your own problem; you’re contributing to the community’s safety. The support team’s investigation will cross-reference your report with the booster’s history. A first-time offender might receive a warning and have the order reassigned, while a booster with multiple strikes may face temporary suspension or a permanent ban from the platform. The platform’s internal metrics likely track booster performance, including completion rates, user satisfaction scores, and dispute frequency. Your report feeds directly into this quality assurance system. If a financial dispute is involved, the support team will mediate between you and the booster based on the evidence. If the evidence overwhelmingly supports your claim, the platform typically has the authority to issue a refund from the booster’s held funds or from a platform insurance pool, depending on their specific payment structure.